American Millwork is an established leading producer of quality hardwood mouldings and boards. We are proud of our fun, family-like atmosphere and are ready to add to our sales team. This Customer Service Representative will have the opportunity to contribute to our continued growth at an exciting time of expansion. We have an energetic team, innovative products and state-of-the-art systems ready to support our expanding sales efforts. Ask our employees - the best part of their jobs is the people they work with. We have fun while working hard and can’t wait to have you join us!
We are currently hiring a Customer Service Representative. In this role, you will provide customer service within our retail team, answering technical, design and logistics questions. Additionally this role will support our distribution business with order entry, quoting, invoicing and delivering prompt and excellent customer communication.
- Provide customer service for ecommerce B2C customers via electronic communication (email, chat, etc.).
- Assist ecommerce team in managing day-to-day business, developing new products, and monitoring multiple sales channels.
- Support the B2B Customer Service team with order entry, quoting process and sales team support.
- Entering customer orders
- Distribution of order confirmations, invoicing, packing slips
- Quoting process
- New product process
- RGA process
- Sales team support
- Help with other duties in the office as needed (i.e. – lobby, answering phones)
- 2+ years of customer service and data entry experience
- Millwork or construction industry knowledge a plus
- Excellent ability to communicate electronically via email, chat, etc.
- Ability to learn and understand technical aspects of millwork and develop a deep understanding of the application of millwork products
- Strong technical skills including Office 365
- Accuracy and attention to detail. Excellent organization and time management skills with the ability to manage multiple assignments simultaneously.
- Note: as a key member of our Sales and Customer Service team, this position is required to be on-site in Elkhart, Indiana
• Competitive pay with opportunity for advancement
• Full medical, dental and vision benefits
• STD, LTD and Life Insurance
• Company 401K with competitive match
